This MiddleSouthEast Privacy Policy describes how MiddleSouthEast Cafe & Restaurant (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information. It applies when you visit, use our services, or make a purchase from middlesoutheast.com.au (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).
For purposes of this MiddleSouthEast Privacy Policy, “you” and “your” means you as the user of the Services. This includes customers, website visitors, and any other individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes may reflect updates to our practices or other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
Information collected about you may also be used to communicate with you and improve the Services. This includes complying with legal obligations, enforcing any applicable terms of service, and protecting the Services, our rights, and the rights of our users or others.
What Personal Information We Collect Under This MiddleSouthEast Privacy Policy
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
Types of Information You Provide
Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions and other information used for account security purposes.
Shopping information including the items you view, put in your cart, or purchase through our online store.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through our Contact Us page.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”).
Usage Data may include information about how you access and use our Site and your account. This covers device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties. This includes vendors and service providers who may collect information on our behalf, such as:
Companies who support our Site and Services.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment and fulfil your orders.
Third parties who use online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies when you visit our Site or interact with our Services.
Any information we obtain from third parties will be treated in accordance with this MiddleSouthEast Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services. We use your personal information to perform our contract with you.
This includes processing your payments, fulfilling your orders, and sending notifications related to your account.
It also covers managing your account, arranging shipping, and facilitating returns and exchanges.
Marketing, Security and Communication
Marketing and Advertising. We may use your personal information for marketing and promotional purposes. This includes sending communications by email, text message or postal mail, and showing you relevant advertisements. We may also use it to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. You are responsible for keeping your account credentials safe. Please do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests to be responsive to you and to maintain our business relationship.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfilment purposes, legitimate purposes and other reasons subject to this MiddleSouthEast Privacy Policy. Such circumstances may include:
Vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
Business and marketing partners who provide services and advertise to you. These partners will use your information in accordance with their own privacy notices.
Third parties you direct us to share with, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
Our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
Parties involved in a business transaction such as a merger or bankruptcy, or to comply with applicable legal obligations, enforce terms of service, and protect the Services and our rights.
Personal Information We Disclose
We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above:
Category: Identifiers such as basic contact details and certain order and account information; commercial information such as order information, shopping information and customer support information; internet or other similar network activity, such as Usage Data; geolocation data such as locations determined by an IP address or other technical measures.
Categories of Recipients: Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfilment partners, customer support partners and data analytics providers); business and marketing partners; affiliates.
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies.
Our Responsibility for Third Party Sites
We do not guarantee and are not responsible for the privacy or security of such sites. This includes the accuracy, completeness, or reliability of information found on these sites. Information you share on third-party social networking platforms may also be viewable by other users without limitation.
Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children. We do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.
As of the Effective Date of this MiddleSouthEast Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable. We cannot guarantee “perfect security.” Any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
Data Retention
How long we retain your personal information depends on different factors. These include whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights Under This MiddleSouthEast Privacy Policy
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute. They may apply only in certain circumstances, and we may decline your request as permitted by law.
Right to Access / Know: You may have a right to request access to personal information that we hold about you. This includes details relating to how we use and share your information.
Deletion: It is possible to request that we delete personal information we maintain about you.
Correction: If your personal information is inaccurate, you can request a correction.
Portability: You may have a right to receive a copy of the personal information we hold about you. You may also request that we transfer it to a third party, in certain circumstances.
Restriction of Processing: It is possible to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, withdrawing this consent is your right.
Appeal: Our decision can be appealed if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails. You may opt out at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails about your account or orders.
How to Exercise Your Rights
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity before providing a substantive response. This may include your email address or account information.
In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf. Before accepting such a request, proof of authorisation will be required from the agent. Your identity may also need to be verified directly with us. A response to your request will be provided in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below.
If you are not satisfied with our response, depending on where you live you may have the right to appeal our decision. You may also lodge your complaint with your local data protection authority such as the Office of the Australian Information Commissioner (OAIC).
International Users
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers in these countries.
If we transfer your personal information out of Europe, we will rely on recognised transfer mechanisms. These include the European Commission’s Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the UK, unless the data transfer is to a country that provides an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this MiddleSouthEast Privacy Policy, please call or email us at meet@middlesoutheast.com.au or contact us on (03) 9824 0093. You can also reach us through our Contact Us page.
Last updated: February 24, 2026