Returns & Refunds Policy
At MiddleSouthEast, we want you to be completely satisfied with your order. Our returns policy applies to online purchases of coffee beans, baklava and other food products from our online store.
Change of Mind
Our products are food items, so we cannot accept returns or refunds for change of mind once you have placed your order. This is due to health and hygiene reasons.
Faulty, Damaged or Incorrect Items
If your order arrives damaged or faulty, or you receive the wrong item, please contact us within 48 hours of delivery. Email meet@middlesoutheast.com.au with:
– Your order number
– A photo of the item(s) received
– A brief description of the issue
We will assess each case and offer a replacement, store credit, or refund, at our discretion.
Baklava
Our baklava is fresh and has a 3–5 day shelf life at room temperature. Please check your order upon delivery and let us know promptly if there’s an issue — we cannot accept claims once this window closes.
Coffee Beans
Our coffee beans are pre-roasted and packaged in 1kg bags. If you receive beans that are stale, incorrectly packaged, or not as described, please contact us within 7 days of delivery. We’ll arrange a replacement or refund.
Shipping Issues
If your order doesn’t arrive or is significantly delayed in transit, please contact us. We’ll work with our shipping provider to resolve the issue.
Your Rights Under Australian Consumer Law
Nothing in this returns policy limits your rights under the Australian Consumer Law. If a product you purchase has a major failure, is not of acceptable quality, or is significantly different from its description, the Australian Consumer Law entitles you to a replacement, repair, or refund. This applies regardless of the policy above. For more information, see the ACCC’s guide to consumer guarantees.
Contact Us
If you have any questions about your order or this returns policy, please contact us at:
MiddleSouthEast
670 Chapel St, South Yarra VIC 3141
Phone: (03) 9824 0093
Email: meet@middlesoutheast.com.au